Heard Support

Document key: heard-support
Version: 1.5.0
Last updated: October 4, 2026
Effective date: October 4, 2026
Canonical URL: https://discoverheard.com/support

Contact Heard

Support email: support@discoverheard.com

Heard is published and operated by Justin Lauinger as an individual. Justin is the sole public-v1 owner for support, moderation, privacy, safety, copyright, and accessibility intake. The email route is active and operated by Justin but is not staffed 24 hours a day. Creator publication must remain paused whenever required review or escalation coverage is unavailable.

Choose the right route

Account access and app problems

Email support@discoverheard.com with:

your Heard handle, if known;
what you expected, what happened, and when; and
your device, operating-system, and Heard app versions only when relevant.

Do not attach a screenshot, recording, or full device log unless Heard specifically requests it and you have confirmed that it contains no credential, private recording, or another person's sensitive information.

Never send your password, one-time code, access token, private key, or full device logs containing secrets.

New-follower notifications

When new-follower notifications are available in your iPhone app version, open Settings → Notifications in Heard to turn New followers on or off for the current account on this device. Also check Heard's notification permission in your device settings. You can continue listening with notifications off. Notifications may be delayed or unavailable. Repeating an unfollow and follow within 24 hours does not create another alert for that same pair of accounts. If alerts still do not work, contact support with your app and operating-system versions. Never send a delivery token, sign-in credential or full device log.

Permanent account deletion

Use Settings → Account Actions → Delete account in the app or visit https://discoverheard.com/delete-account. The currently deployed fallback is https://api.discoverheard.com/delete-account. Web deletion supports password accounts that are not connected to Apple. If Apple is connected, use the current Heard iPhone app to confirm and revoke that connection before deletion, even if the account also has a password or Google sign-in. If you cannot use the app, contact support for help with account deletion.

If you cannot authenticate, email from the account address with Account deletion in the subject. Do not send your password. See the account-deletion explanation for timing and retained records.

Safety or Community Guidelines concern

Use the in-app reporting control when available or email support@discoverheard.com for a non-emergency concern. Content reporting, creator blocking, restricted review, and authorized removal are active. New publication must be paused whenever required review or escalation coverage is unavailable.

For a non-emergency safety concern, provide the creator handle, content identifier or title, approximate time, and a short explanation. Do not attach unlawful material or unnecessary personal information.

Heard support is not an emergency service and is not currently represented as staffed 24 hours a day. For immediate danger in the United States, call 911. For suspected child sexual exploitation, follow the Child Safety Standards and do not copy or forward suspected CSAM.

Copyright

Follow the Copyright and DMCA Policy. A valid DMCA notice must go to the designated agent and include the required statements. Registration DMCA-1079837 is active, and the Copyright Policy lists the exact registered contact. Use Copyright notice in the email subject so the message enters the designated process.

Privacy request

Email support@discoverheard.com with Privacy request in the subject and state the right you want to exercise. Heard will request only the information reasonably needed to verify and process the request.

Portable account export and account deletion are available through Settings → Account & Security → Your data & privacy. Other access, excluded-record correction, authorized-agent, and privacy-appeal requests may be handled manually by email where no self-service control exists.

Accessibility feedback

Email support@discoverheard.com with Accessibility in the subject. Describe the page or app screen, assistive technology, browser/device, and barrier you encountered. Do not include disability or health information unless it is necessary for us to understand your request.

What happens after you contact us

Heard may acknowledge the message, request the minimum information reasonably necessary for verification, investigate, preserve relevant records, take product or policy action, or direct the matter to the appropriate restricted process. We may be unable to share private information, safety-sensitive details, security methods, or another person's account outcome.

Do not rely on a guaranteed response or resolution time unless the specific page or applicable law provides one. Internal service targets are not public guarantees. This does not extend a statutory deadline or excuse a required response, removal, disclosure, or preservation step. Urgent safety, legal preservation, and account-security issues may be prioritized.

Subject lines help route messages but are not additional legal requirements for a substantially compliant copyright notice or a valid privacy request. If you cannot use a form or in-app control, explain the barrier by email so Heard can arrange an accessible, appropriately verified alternative.

Policies

These are Heard's canonical public routes. If a link is unavailable, email support@discoverheard.com and identify the page you could not reach.

Send us a message